Case Management

Drive decisive portfolio management decisions using cutting edge DuSuite engine

Case Management [DuCase]


DuCase is the learning management solution, built on top of the DuSuite engine.

DuCase address the key challenge with any service based industry where the users have a suboptimal experience resulting from closure of tickets when the outcome not being achieved.

DuCase helps executives to see a full view of lifecycle of ticket using new systems design to track entire process. It also provides a consolidated view of “all” parties that have touched the ticket to drive closure effectiveness. And provides the ability to build automation and intelligence in future.

Current process of ticket resolution leaves a lot to be desired


DuCase


DuCase

DuCase helps executives to see a full view of lifecycle of ticket using new systems design to track entire process. It also provides a consolidated view of “all” parties that have touched the ticket to drive closure effectiveness. And provides the ability to build automation and intelligence in future.

Solution for connecting the broken process


01

Streamlined Process

02

Data Consolidation

03

Information Gathering

04

Rapid Setup & Re- Tooling

05

Documentation for Posterity

06

Custom Workflow

07

Single Source Of Truth

08

Relevant & Intutive UI